CV example
Technical Support Specialist CV Example (Arabic + English) with ATS Tips 2026 | MyCV
This is a professional Technical Support Specialist CV example tailored for the Saudi and Gulf job market. It shows how to translate your day-to-day service desk work into measurable achievements (first-call resolution, SLA compliance, user satisfaction), how to balance English technical terms with professional Arabic phrasing, and how to pass Applicant Tracking Systems (ATS) with a clean single-column template. Use it as a starting point, adapt the details to your own experience, then run the MyCV.gg AI review to sharpen the wording before you download it as a PDF.
Example CV · Technical Support Specialist
What recruiters look for
- A clear record on support metrics: first-call resolution, SLA compliance, and user satisfaction (CSAT) — in numbers, not vague statements.
- Mastery of locally adopted ticketing systems (ServiceNow and Jira) plus hands-on experience with Windows, Active Directory, and basic networking.
- In-demand certifications such as CompTIA A+ and ITIL — a quick signal of competence to both screening systems and recruiters.
- Strong communication and customer-service skills, with patience handling non-technical users under pressure.
- Fluent English alongside Arabic to work with technical systems, documentation, and multinational teams.
Key skills & ATS keywords
Common mistakes to avoid
- Writing 'responsible for technical support' with no impact numbers (ticket volume, first-call resolution, user satisfaction) leaves the CV flat and forgettable.
- Omitting the specific ticketing systems (ServiceNow/Jira), operating systems, and tools — the very keywords ATS and recruiters search for first.
- Padding the CV with skills and duties unrelated to a support role, distracting the reader from your core experience.
- Failing to highlight professional certifications (CompTIA A+, ITIL) or burying them at the very bottom of the CV.
- Using layouts with tables, columns, and images that confuse ATS — a clean single-column template is easier for both machines and humans to read.
How to write your summary
Write your summary in 3–4 lines using this formula: title (Technical Support Specialist) + years of experience + support tier and sector + your key tools (ServiceNow/Jira, Active Directory, Windows, networking) + one quantified achievement + your goal. Example: 'Technical Support Specialist with 5 years of L1/L2 support on ServiceNow, raised first-call resolution to 85% with 96% SLA compliance.' Put the key term (Technical Support) in the first line — it's the first thing both the ATS and the recruiter read.
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