How can we help?
Whether it's a billing question, a bug, or you're just stuck — write to us. There's no ticket system and no bot; your email lands in a real inbox.
Email us
For anything — payments, refunds, bugs, or feedback. If it's about a payment, send it from your account email so we can find it fast.
A real person replies within 24 hours, Sunday–Thursday.
Quick answers
How do refunds work?+
If you change your mind about your first Pro purchase, email us within 3 days for a full refund — as long as you haven't used an AI feature in that time. Read the full policy.
How do free AI credits work?+
Every account gets 2 free AI credits a day once your email is verified — spend them on an AI review, a line rewrite or a cover letter. They refresh daily, and inviting a friend adds +1 a day for both of you.
Who can see my CV?+
Only you. Your CVs are never public and never shared, and personal details like your name and phone number are stripped before anything is sent to an AI model. Read the full policy.
How do I delete my account and my data?+
Settings → Delete account. It permanently removes your account and every CV — immediately, with no copies kept.
I paid but Pro isn't active — what now?+
Payments usually apply within a minute. If Pro still isn't showing, log out and back in; if that doesn't fix it, email us from your account email and we'll sort it out.
Can I use MyCV.gg in Arabic and English?+
Yes — the whole app works in both, and each CV has its own language too, so you can keep an English CV and an Arabic one side by side.